Returns / Warranty

Alexis Alert & Legacy Band Limited Lifetime Warranty

 Our priority is always the child's safety.  Our Limited Life Time warranty covers any wear and tear affects the functionality of the QR codes, ScanMe will replace the damaged band. Once the damage has been detected, we ask that you follow our simple steps explained in the Return box, it will walk you through eligibility, procedures, and cost related to the replacement.


  • User must be able to show proof of purchase
  • Have a registered email
  • QR Codes are worn down to the point they are not readable
  • Damaged band must be available to be assessed by ScanMe via pictures




100% satisfaction guarantee return of the product no questions asked within 30 days


Please send photo of damaged band to